Show you really care about your guests by thanking them or taking the time to apologize if there was any dissatisfaction during their experience...
Email follow up with guests
Guest Relations Managers now have the opportunity to follow up with the guests before and after they leave the restaurant. This is a strong management strategy to show you really care!
Encourage positive reviews
Sending a guest follow up the next day gives you the opportunity to encourage your happy guests to tell their friends and share their experiences on important social media channels and websites. With RST you can program an automated e mail to your guests with a direct link to your specific restaurant review site on Trip Advisor, Yelp and Open Table.
Avoid negative reviews
Sometimes guests don’t like to complain in the moment but will proceed to place negative online reviews. Next day follow up is your second chance to open up communication between you and the guests. Open communication and empathy has the power to combat negative reviews – even turn unhappy guests into happy ones.
Guest Relations tools
RST provide you with template letters and marketing strategies on how to effectively reach out to your customer after they left your restaurant.